We are happy to offer free shipping on all orders over $200 for items shipped within the continental US. Fans are shipped by FedEx Ground within the continental US; faster shipping is available at additional cost – contact us for rates. Lighting is generally shipped via UPS. Larger orders may be shipped by truck.
We ship to street addresses only, no PO boxes. We recommend shipping to a location that is somewhat secure and avoiding shipping to a jobsite or to an unsecured location.
Most orders are shipped within 1 week of ordering and are received within 1 to 2 weeks of ordering. Please email or call for shipping fees to Hawaii, Alaska, US territories, or Canada. We only ship to these locations – please see info about international orders in FAQ section. Note that fan accessories such as downrods and remotes come packed in separate box(es) from the fan.
We want you to be fully satisfied with your G2Art purchases. Returns are accepted up to 30 days after purchase and may be subject to a 25% restocking fee. Merchandise must be returned undamaged and with original packaging. All returns must be complete, in acceptable condition and packed correctly. Please obtain prior authorization from G Squared Art to get a refund.
If you receive an incorrect, damaged, or defective item we will work with you to make sure that your product functions perfectly and is exactly what you ordered. Again, please contact G Squared Art before returning anything to us to obtain prior authorization.
The fans carry a LIFETIME warranty on the motor. All fans are warranted against defects in material and workmanship for one year from the date of purchase. Lighting warranties vary so please contact us for details. If you have an issue with your fixture, please contact us and we will help you to get it corrected.
We accept US credit cards with US billing addresses – either Mastercard, Visa, or American Express. You can also pay using your PayPal account – if you don’t have one, you can set one up using a credit card and then use a credit card, debit card or a bank account to pay. We also accept checks by mail; we allow 5 to 10 business days after receiving the check before shipping the order to allow the check to clear.
We use SSL technology (secure socket layer) on our website so that your information is secure – we do not keep any payment information on our computers. We use a PCI-compliant payment system which is the highest standard of safety to ensure that your payment information is secure when you purchase from G Squared Art.
We only collect sales tax on orders shipping to California and Florida. Currently, the tax rate for California is 7.5% and for Florida it is 6%.
You will receive a confirmation from our website when your order is placed. We will then send a personal email confirming your order to make sure that you have the correct downrod and accessories for your installation. When we receive your reply or within two business days of your order, your order will be placed. If you would like to receive tracking information, please email us and we’ll be glad to send you that information as soon as we receive it.
We will be happy to ship to a freight forwarding company within the US. For payment, we only accept US or Canadian credit cards with US or Canadian billing addresses or contact us for direct bank transfer information and cost.
Please be aware that the warranty is void outside of the US and we do not accept returns from outside of the US.
The fans on our website are made only to US electrical standards of 110 Volt and 60 cycles. It would be best to check with a local electrician about how appliances from the US work in your application, especially fans or similar appliances with motors. A fan is more complex than a light fixture so that even if you do convert the voltage, the motor relies on the cycles (50 vs 60) and may not operate properly on 50 cycles..
If you are interested in ceiling fans in 220 Volt, please check with Beacon International in Australia who does provide some models in 220 Volt. They have a website with their name and .com at the end (beaconinternat….nal.com/contact-us/). They have outlets in Europe and other locations – please check with them.
Please email or call us within one business day and we can either add it to your existing order or start a new order for you. Sometimes we are able to make changes even after one business day so please call us as soon as possible about changes or additions to your order.
G Squared collects information from our customers in order to process orders – this includes first and last name, billing and shipping addresses, email address, telephone number, fax number, and credit card information (number, expiration date, and security code). We DO NOT share this information with anyone other than the credit card processor in a secure connection from our secure shopping cart and we share the shipping information with the shipper(s). Please contact us by email or phone (see “contact us” on this website) if you would like to review or request a change to the personal information that you have provided to us. We do offer the ability to elect to receive news and updates from us and you can opt out of this service at any time.
This has been our policy since we have posted our website in 1997. We will notify users of any change by posting it here on the “Help” page of our website. This policy has been reviewed on July 22, 2013.
We use SSL security to encrypt the information that you give us when using our website. We use PCI privacy and security procedures for your payments to make sure that they are secure and confidential.
We do not share your personal information with anyone outside of our company except for the purpose of fulfilling your order. We only contact you about your order unless you allow us to contact you with occasional news.
We do offer the option for allowing us to contact you from time to time with news or updates. You always have the option to unsubscribe from this service as well by sending us an email with “unsubscribe” in the subject and/or body of the email.
Please follow the directions on the login page and we’ll help you to retrieve your login ID and/or set a new password.
Yes, you can see your previous orders if you are logged into our site and if you were logged into our site with the same login ID when you previously ordered. If you were not and want to see your previous order(s), please contact us and we’ll be glad to send you that information.
The wall-mounted remote control is a transmitter that communicates with a receiver in the fan canopy via radio waves. The canopy is the part of the fan that touches the ceiling. The remote comes with a standard Decora size switch plate (the same as any light switch) and can be mounted on the wall in any location that has electrical power. The wall remote does not have to be mounted on the same electrical line as the fan but it is recommended to install it on the same line. IMPORTANT: The wall remote MUST be wired in series. Please follow installation instructions very carefully. The wall-mounted control can work together with a hand-held remote. You can also use the remote by itself to control the fan without installing the wall control. For more information, see “Fan selection and installation tips” below.
Yes, the wall switch and remote are designed to work together. The remote can be used even if the wall switch is not installed as long as power is going to the fan.
We recommend that the fan be mounted at least 7 feet from the floor for safety. Most of our fans come standard with downrods that are good for an 8 to 9 1/2 foot ceiling. Longer downrods can be added to your fan order if your ceiling is more than 9 1/2 feet high. See “Fan selection and installation tips” below for some ideas about where best to position your ceiling fan.
We carry models that are specifically designed for outdoor use and are UL Wet Location listed. They are called “Indoor / Outdoor” fans. These include the Gauguin, Magellan, Wet Gyro, Indoor/Outdoor Concept II and Concept I fans. Of course these can be used indoor as well.
The rest of our fans are UL listed for indoor use, and are not designed for wet locations. We do not recommend using non-UL wet location fans on porches or in screened rooms, even if they will not be directly exposed to the elements.
The blade dimension is the diameter (blade tip to blade tip) dimension.
Yes, the fan speed and the light brightness can be changed independently. The light can be used without the fan turning and the fan can be turning with or without the light being on. All of the lights are able to be completely dimmed as well.
Many of the fan models come with a removable light kit so the fan can be used either with our without the light. These include the Artemis, Acero, Cirque, Flyte, Concept I & II, Gauguin, Gyro, and Magellan fans. The Airus and Como fans come with non-removable light kits. The Gyrette, Gilera, and Wing ceiling fans come without light kits. The San Francisco fan comes in two separate models, one with a light kit and one without – the light kit cannot be added or removed after you choose one or the other model.
The Airus and Como fans can be used without turning on the light even though they have light kits attached.
Most of the fans use no more electricity than a 75 watt light bulb when on high speed (not including energy used for the light). The energy efficiency is measured by calculating how much air moves underneath the fan for a certain amount of electricity. This measurement is called Airflow Efficiency.
Note that the measurement only takes into account the air that is moved below the fan and doesn’t include the air that is moved diagonally out from the ends of the blades. So, sometimes a fan in use in your home may actually be moving more air than the measurement would seem to indicate. The energy efficiency of the fans is listed in the specifications for each fan as well as the energy used on high speed and the CFM or cubic feet per minute of air that the fan moves (as measured under the fan) on high speed.
The Wing ceiling fan is certified Energy Star compliant.
Using a fan in your home can save you money on your heating and air conditioning bills because it mixes the air in the room so that you feel warmer in the winter and cooler in the summer.
The fans come only in the sizes as shown in the specifications. The only fans that come in two sizes are the Concept I and Concept II indoor fans (a 44″ model and a 52″ model). You cannot order the 44″ model and then add 52″ blades, they are two separate models with different sized motors.
Many of the fans have additional blade sets available if you would like different blades than the ones shown that come standard with the fan. Please check under “accessories” to see the different blade finishes available or contact us for more information.
You will need to have a ceiling fan junction box installed in the ceiling where you want to mount the fan. A ceiling fan junction box is different from the one used for a light fixture because ceiling fan spin and create a force called torque so the junction box needs to be braced to handle that force safely.
The wiring for the fans is 2-wire – this means that only one wall switch is needed for the fan.
Electrical wiring should be done and/or checked by a licensed electrician. However, once the junction box and switch are wired, the homeowner or a handy person can install the fan.
The fan blade sweep is the measurement from blade tip to blade tip. The most important consideration here is to make sure that you mount the fan to allow at least 15 inches of distance from the blade tip to the closest wall. Other than that, you can put a full size ceiling fan into a room as small as 8 feet by 8 feet or as large as 20 by 20 depending upon your ventilation needs. If you are concerned about the ceiling fan looking too large in a smaller room, consider that a well proportioned ceiling fan will look great even in a small space, especially if it is one of the models with a smaller “body” like the San Francisco, Flyte, or Acero. The Gyro also looks great in a smaller space. When considering how many ceiling fans you will need for a larger space, consider your ventilation needs and the functional areas of the space.
The most important consideration here is to make sure that the fan blades are at least 7 feet above the floor for safety. The dimensions that we give on our website of hanging distance are the dimensions from the mounting point on the ceiling to the very bottom of the fan which is often a few inches more than the distance to the blades. All of our fans except for the Flyte and Artemis XL5 are safe to use in a room with 8 foot ceilings; the San Francisco ceiling fan is OK for 8 foot ceilings with the accessory 6″ downrod. The Flyte fan with the 6″ downrod or the Artemis XL5 fan with the standard downrod are safe to use in a room with 8 foot 3 inch ceilings. As far as efficiency, the fan will mix the air well at any height, even with a short downrod. With a higher ceiling, the mounting height of the fan becomes more of an aesthetic choice. Some considerations here are that the breezes produced by the fan will be felt more strongly if the fan is closer to the floor and also the consideration of whether the room has a balcony so that you might want to place the fan high enough so that no one can see the top.
Currently, the fan with the most light that we offer is the Airus ceiling fan. It has both an uplight of 100 watts and a downlight of 150 watts; both lights are independently infinitely dimmable. The Como would be next at 150 watts. All of the other fans with lights except for the Gauguin and Cirque have 100 watt lights – the Gauguin and Cirque have 50 watt lights. All of the lights are halogen and are infinitely dimmable.
All of the fans except for the Concept II, Wing, Artemis XL5 and Gyrette fans come with wall switches that work by radio frequency and send signals to a receiver in the top portion of the fan near the ceiling (the canopy). The Concept II, Wing, Artemis XL5 and Gyrette ceiling fans come with a hand-held remote.
You may want to consider ordering an accessory hand held remote with your fan, especially if you are using it in a bedroom or living room. You also may want to consider ordering the accessory wall switch with the Concept II or Gyrette fans to avoid the problem of possibly losing the remote. Note that the remote comes with a bracket that can be attached to the wall.
Either control, wall or hand held, will control all fans within 40 to 100 feet of the controller. If you do not want this to happen, you can easily change the frequency of both the sending unit and the receiver in one fan by changing the frequency of the sending unit using the instructions in your installation manual. You may need to change the frequency some time in the future if the fans start picking up a signal from another device and responding to it unexpectedly (like a neighbor’s fan or garage door opener). There are up to 256 possible different settings.
The wall switches come with both white and ivory face plates so that you can choose whichever one you wish to use.